FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS? WE GOT ANSWERS
SUBSCRIPTION PLANS
Q: What are the different subscription plans available?
A: We offer three main subscription plans: Basic, Pro, and Premium. Each plan includes a tailored set of WordPress services that scale with your needs—from essential site maintenance to advanced design and development support.
Q: Can I switch plans anytime?
A: Yes! You can upgrade or downgrade your plan at any time. Simply go to your account settings and select your new plan. Changes will take effect in the next billing cycle.
Q: Is there a trial period available?
A: We offer a 7-day trial on our Pro plan, allowing you to test our services before committing. Please note that the trial does not include advanced features like custom development hours.
Q: Can I cancel my subscription anytime?
A: Absolutely. You can cancel your subscription at any time through your account dashboard. Your services will remain active until the end of your current billing period.
WORDPRESS SERVICES
Q: What WordPress services are included in each plan?
A: Each plan includes a different set of services. For example, the Basic plan covers security checks and performance monitoring, while Pro and Premium plans offer services like custom plugin development, SEO optimization, and advanced design customization.
Q: Do you provide custom design and development?
A: Yes, custom design and development hours are included in our Pro and Premium plans. Our team works with you to bring tailored design elements and functionality to your WordPress site based on your unique requirements.
Q: Will you help me update my existing plugins?
A: Absolutely. Our team monitors and updates all essential plugins to keep your site secure and functional. With Pro and Premium plans, we also troubleshoot any plugin conflicts that arise.
Q: How does SEO optimization work in the subscription?
A: For Pro and Premium subscribers, we offer monthly SEO audits, keyword research, and on-page optimization to improve your site’s visibility. Our team uses proven strategies to help your site rank better in search engine results.
ACCOUNT & BILLING
Q: How does billing work?
A: Our subscriptions are billed monthly, with options for annual payments at a discounted rate. You can view and manage all billing information in your account dashboard.
Q: What payment methods do you accept?
A: We accept all major credit cards, as well as payment options like PayPal and Stripe. For annual subscriptions, we also offer direct bank transfers.
Q: Can I get a refund if I cancel mid-cycle?
A: For monthly plans, services continue until the end of the billing cycle and do not include a refund. However, annual subscribers who cancel within the first 14 days are eligible for a prorated refund.
Q: Do you offer invoicing for business accounts?
A: Yes, we can issue monthly or annual invoices for business accounts. Contact our support team for custom invoicing options if needed.
SUPPORT & TROUBLESHOOTING
Q: How do I contact support?ervices are included in each plan?
A: Subscribers can reach our support team through the contact form in the dashboard or via live chat. Premium plan members also have access to priority support.
Q: What response time can I expect from support?
A: Our standard response time is within 24 hours. Premium subscribers receive priority support with responses within 12 hours on business days.
Q: Do you offer 24/7 support?
A: Our support team is available Monday through Friday, 9 AM to 6 PM (GMT). For emergencies outside of business hours, we offer Premium subscribers emergency support on weekends.
Q: Can I request additional services not included in my plan?
A: Yes! You can request add-on services for an additional fee. Please contact support to discuss your specific needs.
OUR SUPPORT TEAM
Our dedicated support team is always here to assist you. With our priority support, your queries are addressed quickly and efficiently
From seamless website management to custom development, our digital services are designed to help your WordPress site thrive.
Have Questions?
We’ve Got Answers
Here are some of the most common questions we get about our WordPress services. If you don’t find your answer here, feel free to contact our support team.